RETURNS & EXCHANGES - ALIZANCE
What is Your Return or Exchange Policy?
You have 3 days from the date of delivery to claim for a return or exchange if:
The product is damaged, stained, defected, or incomplete.
The product(s) must be unused, in the original packaging with labels and protective stickers attached.
Please note, this policy is applicable only for orders delivered within Pakistan. For international orders, please contact our customer support team, and we will assist you as best as possible.
How Do I Apply for the Return?
To initiate a return, please email us at [email protected] with the reason for return and your order details. Once our customer support team approves the return, you will be instructed to send the parcel to our Warehouse.
Please be aware that you are responsible for covering the cost of returning the items to us.
When Will My Return Be Processed?
We aim to process all returns within 5-7 working days of receiving them. During busy periods, please allow up to 14 working days for your return to be processed.
Do You Offer Refunds?
Unfortunately, we do not offer refunds as a standard policy. However, in cases where we are unable to offer an exchange or an alternative solution, a refund may be considered. Please note that shipping and handling charges will not be refunded in the case of a refund.
The minimum period for processing a refund is 7-10 working days, depending on the mode of payment used for the original purchase.